NEUNOMAD TERMS AND CONDITIONS


DEFINITIONS

NeuNomad’s service consists of being an online platform through which Hosts or their Representatives can create listings for short term work or meet spaces. Guests can search for, find and book these spaces per hour, half day, day, week or month.

In order to reserve, book or schedule time at a short-term workspace from a Host through NeuNomad, or to make available your Space to a Guest through NeuNomad, you must register for a unique user account. In these Terms and Conditions, Users that reserve or otherwise schedule time in a Space through the Service are referred to as “Guests” and Users that offer for bookings or otherwise make available their Space/s through this Service are referred to as “Hosts.”

NeuNomad itself is not a Property owner, a lessor, licensor, manager or broker of any space or has any other interest in real property. NeuNomad does not own, sell, resell, furnish, provide, rent, sublet, license, manage or control any Space or other interest in real property. All agreements are entered into solely between Hosts and Guests.

ELIGIBILITY

NeuNomad helps companies grow their businesses by assisting space owners (Hosts), with excess space, to connect with space users (Guests) who need short term space.

The following Terms and Conditions  govern the use of this website and any related services made available by NeuNomad. By accessing, using or participating in the Service, you agree to be bound by these Terms and Conditions. Should you not agree to these Terms and Conditions, you must cease using this service.

MODIFICATIONS

We may change, add or delete portions of these Terms and Conditions at any time. If we change these Terms and Conditions, we will post a notice that we have made changes to these Terms and Conditions, along with a date, on the Site and inside the Terms and Conditions. Should you not agree to these changed Terms and Conditions, you must cease using this service.

DAMAGES & INDEMNIFICATION

These Terms and Conditions include a release by you of all and any claims for damages against us that may arise out of your use of this service. By accessing or using this service, you are agreeing to this release. You should periodically review this Agreement so that you are aware of any changes to which you are bound. By making use of NeuNomad’s service you agree that NeuNomad is not a party to any agreements entered into between Hosts and Guests. NeuNomad is not liable for the conduct of space owners, space users, their guests or any other users of its service. NeuNomad disclaims all and any liability in this regard to the maximum extent permitted by the law. Notwithstanding anything to the contrary in these Terms and Conditions, no portion of the fees will be deemed to be compensation for anything other than the provision of the online service.

AUTHORITY

You can only use the Platform if you are able to form a binding contract with NeuNomad. You, or if you represent an entity, must be 18 years or older to access or use the Platform. If You are entering into this Agreement on behalf of another entity or organization, You represent and warrant that (a) You are authorized to bind that entity or organization to this Agreement; and (b) the entity on behalf of which You are entering into this Agreement is a duly formed entity existing in good standing in each of the jurisdictions in which the entity transacts business.

ACCESS TO ACCOUNTS

Subject to this Agreement, during the term of this Agreement, NeuNomad will provide You with a personal, non-exclusive, limited, non-transferable, freely revocable right to access and use the Platform (including all services provided through the Platform). All access to the Site will be solely by You for Your own use in connection with Your use of and access to the Platform. If You are an entity or other organization, then Your employees and contractors may also use the Site on Your behalf in connection with Your internal business purposes. You understand that NeuNomad may, even though it will take every care not to, from time to time, in its sole discretion, suspend or discontinue the Platform (or any portion thereof) with or without notice.

ACCESS TO THE SITE

You may be required to create an account to access aspects of the functionality of the Platform. Approval of Your request to establish an Account will be at the sole discretion of NeuNomad. You will be asked to submit certain information about Yourself. You agree that all Registration Information You provide will be true and complete and that You will maintain and promptly update Your Registration Information to keep it accurate and current. You may not select or use an Account ID of another person with the intent to impersonate that person and/or use an Account ID that NeuNomad, in its sole discretion, deems offensive.

Each Account and the User ID and password for each Account is personal in nature. Each Account is for Your personal use and each Account ID may be used only by You or, if You are an organization, by an individual employee within Your organization. You may not distribute or transfer Your Account or Account ID or provide a third party with the right to access your Account or Account ID. You are solely responsible for all use of the Platform through Your Account. You will ensure the security and confidentiality of Your Account ID and will notify NeuNomad immediately if any Account ID is lost, stolen or otherwise compromised. You are fully responsible for all costs, fees, liabilities or damages incurred through the use of Your Account or under any Account ID (whether lawful or unlawful). All Postings, Listings, Licenses, and other transactions completed through Your Account will be deemed to have been lawfully completed by You. NeuNomad will not be liable in any way for the foregoing obligations or the failure by You to fulfill those obligations.

HOSTS, GUESTS AND SPECIALISTS

You acknowledge that the NeuNomad Service is a forum to allow anyone to find, schedule time at, reserve, book, offer to book, and make Spaces available. Your transactions, communications and interactions with any other Users, including transactions, communications and interactions initiated through the Service, are solely between you and such Users, and you are solely responsible for such transactions, communications and interactions. You acknowledge that NeuNomad does not itself own or operate any Spaces nor does it sell, resell, furnish, provide, rent, re-rent, manage or control any Spaces, and NeuNomad does not act as an agent or broker for any Host or any Guest. Instead, NeuNomad provides the Service as a platform and its responsibilities are limited to facilitating the availability of the Site, Software and the Service to allow Guests, Hosts and Professionals to transact and communicate directly with one another, and serving as a limited payment collection agent if elected to do so by the Host.

NeuNomad is not party to transactions or communications between Guests, Host and Professionals, other than to the limited extent set out in these Terms and Conditions. In addition, NeuNomad does not screen Hosts, Guests or Professionals, or the Spaces themselves – each Host is solely responsible for screening and assessing any Guests it is considering granting access to its Space, and each Guest is solely responsible for assessing the suitability of any Space it is considering using. NeuNomad has no control over the quality, suitability or availability of any Space, or over the reliability, integrity or conduct of any Host, Guest or Professional.  Notwithstanding these Terms and Conditions or the Host Terms, to the extent that NeuNomad offers Space through its Service as a Host, it is subject to the terms applicable to Hosts.

By completing a reservation for a Space via the Service, each Guest acknowledges and agrees that it is entering into an agreement directly with the applicable Host.

RULES OF USE

The Hosts, not NeuNomad, are solely responsible for honoring any confirmed bookings and making available any Spaces reserved through the Service. Guests, and not NeuNomad, will be responsible for complying with their obligations under any such agreements. NeuNomad is not a party to those agreements, and NeuNomad disclaims all liability arising from or related to any such agreements. NeuNomad does not act as an insurer or as a Guest’s or Host’s real estate broker.

You agree to the fees and charges and other pricing terms applicable to your use of the Service as specified in these Terms of Use and as otherwise communicated to you through the Service, including any applicable Fees and Service Charges. All fees and charges paid by Users in connection with the Service are non-refundable, except as expressly stated in these Terms and Conditions. NeuNomad may change the fees and charges for the Service at any time in its sole discretion.

THIRD PARTY WEBSITES

NeuNomad contains links to external, third-party websites, the content of which is beyond our control. Therefore, we cannot take responsibility for such external content. Their service provider or website administrator is responsible for the content of any linked websites. If NeuNomad provides such links, and at the time of creating the link, websites are checked for possible legal infringements. As soon as we are  made aware or become aware of any infringement, theses links will be immediately removed by us.

Inclusion of, linking to or permitting the use of any Third Party Site or any Third Party Content does not imply approval or endorsement thereof by NeuNomad. If you decide to leave the Site and access the Third Party Sites or to access or use any of its content, you do so at your own risk and you should be aware that NeuNomad’s  Terms and Policies no apply.

CONDUCT

By accepting NeuNomad’s Terms and Conditions you confirm your willingness to comply with and agreement to abide by the Host’s Terms, Conditions, Rules, Regulations and Policies. You must comply with the Hosts’s house rules as these apply. You are bound to follow the instructions given by the Hosts.

Regardless of whether you are a Host or Guest when it comes to the overall NeuNomad experience your behavior matters . When you use NeuNomad you will meet people who look and act different to you – treat them with the same respect that you expect them to treat you with. Leave the spaces you use in the same condition you found it in.

Respect each other space. Coworkers welcome a friendly and warm experience, but it is neither unacceptable to enter someones personal space without their consent nor to comment on their appearance. Sexual advances by any of our Hosts or Guests in any space is strictly discouraged.

If you own a gun or any other similar weapon you are strongly encouraged to leave it at home, but if you are unable you absolutely have to declare it to your Host (along with its license) for safekeeping. NeuNomad has a Zero tolerance towards drugs and alcohol. The use of drugs at a space is strictly prohibited. The use of alcohol in spaces without liquor licenses are strictly prohibited. The abuse of alcohol in spaces with liquor licenses are strictly prohibited.

We encourage Hosts and Guests to report illicit , inappropriate and illegal behavior.

MISCONDUCT

If you feel that any User, Guest or Host is engaged in inappropriate behavior or acted illegally, you should immediately report such a person to your local law enforcement agencies. Please also notify NeuNomad by emailing us with the details of the act, where you reported the activity ( your police station or other) and include a case number to support@neunomad.com. Your report to us will be for information purposes only and will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

Each User, Guest and Host is solely responsible for all Content and compliance with any and all laws, rules and regulations that may apply to its use of NeuNomad. In connection with such use, you agree not to do any of the following and not to advocate, encourage, or assist any third party in doing any of the following: post any content that may constitute or contribute to any unlawful purpose, promote any illegal activity or criminal enterprise, violate any municipal, county, state, national, or other law or regulation, zoning restrictions or Tax regulations, as a Host, post any false or misleading information, including price information that you do not intend to honor, abuse, stalk, defame, threaten, harass, or invade the privacy of any other User, encourage or act in any unlawful, vulgar, profane, defamatory, violent, obscene, hateful or ethically objectionable way, in NeuNomad’ s sole discretion, provide in any Post, a discriminatory preference based on race, color, sex or national origin, religion, familial status or handicap, use the Platform to identify a Host or Guest and then complete the transaction offline or otherwise recruit or solicit any User to join a third party platform or website that is competitive in any way to the Platform or Neunomad, modify, edit, copy, use, display, rent, lease, loan, sell, distribute, create derivative works of, mirror, reproduce, transmit, publicly display, publicly perform, adapt, publish, reverse engineer, reverse assemble, or frame any aspect of the Platform or any of NeuNomad’ s trademarks, trade dress, design marks or other proprietary information, including without limitation, the layout and design of any page included in the Platform, NeuNomad’ s source code or otherwise transfer any right or interest in the Platform, without NeuNomad’ s express written consent; or, circumvent any technological security measure implemented by NeuNomad.

RATES AND AVAILABILITY

The Host will specify the relevant rates via the NeuNomad platform for every space which is offered (including additional services and products). The rates are dependent on availability, time and type of space. The Host is responsible for the accuracy of the specified rates. You agree to the rates and charges and other pricing terms applicable to your use of the Space as specified in these Terms and Conditions and as otherwise communicated to you through the Service, including any applicable Fees and Service Charges. All rates, fees and charges paid by Users in connection with the Service are non-refundable

Unless otherwise indicated, all rates are set out exclusive of VAT.

BOOKING PAYMENT

NeuNomad process payments for bookings made thorough the NeuNomad platform on behalf of Hosts and Guests can settle their bookings directly with the payment methods (Paypal, Direct Transfer) offered on the NeuNomad platform. Your booing is not confirmed until Payment has been received in full. Payment on an invoice basis is not possible. If your actual use of the Space exceeds the Booking and you purchase additional services or products, these costs will be passed on to you. Objections to the amount of the invoice does not suspend your payment obligations.

The Rate for an Hourly Booking is the rate/hour of the reservation, the Rate for a Daily Booking is the rate/day of the reservation and the Rate for a Monthly Booking is the rate/normal month of the reservation. “Hourly Booking” are reservations with a duration of 8 hours or less, as well as recurring reservations where each individual Booking is an hour. “Daily Booking ” are reservations with a duration of 24 hours or more including any Bookings made for a full day, as well as recurring Bookings where each individual Booking is a day. “Monthly Bookings” are Bookings with a minimum duration of one calendar month, including Bookings that automatically renew on a month-to-month basis for a period less than 12 months.

The amount and timing of the payments processed by NeuNomad on behalf of the Host is based on the type of Booking made. For Hourly Bookings NeuNomad will process payment for such reservations up to 1Hour before the Booking starts. For Hourly Bookings, you will be charged the Fee for the total number of hours booked including any taxes that may apply. 

For Daily Bookings NeuNomad will process payment for such reservations up to 24Hours before the Booking starts. For Daily Bookings, you will be charged the Rate for the total number of days booked including any taxes that may apply. 

For Monthly Bookings NeuNomad will process payment for such reservations on the eve of the start of the new month. For Monthly Bookings, you will be charged the Rate for the total month including any taxes that may apply. In addition, for monthly Bookings, NeuNomad will also process an additional amount equal to the Rate for a full calendar month (the “Deposit”). The Deposit will be collected by NeuNomad on behalf of the Host and held for the benefit of the Guest and Host during the term of the Monthly Booking.

If you are a Host or a Specialist, you acknowledge that NeuNomad accepts payments from Guests as a limited collection agent for the Host and that NeuNomad’s obligation to pay the Host or a Specialist is subject to and conditional upon successful receipt of the associated payments from Guests. NeuNomad does not guarantee payments to Hosts or Specialists for amounts that have not been successfully received by NeuNomad from Guests.

Any reservations that are cancelled by the Guest or by the Space at the Guest’s request are subject to the Cancellation Terms.

CHANGE, CANCELLATION AND NOTICE

For an Hourly or a Daily Booking you can change or cancel the Booking free of charge with a credit against your account, but not a refund, for up to 24 hours before the start of the Booking. In the event of a change or cancellation within 24 hours before the start of the Booking, the entire amount of the booking will be charged and the User is obliged to pay this amount. A change or cancellation of a booking must be executed via your User account. The sending of an email or a phone call to the Host does not constitute a valid change of cancellation.

Any changes you make to your reservation after it is made may result in an adjustment to the Hourly Booking Payment for the booking subject to the NeuNomad Terms. In the event you use the Space for longer than the amount of time you booked for your reservation, the applicable Host may adjust the Hourly Booking Payment for your booking based on your actual use of the Space. If you believe a change to your Hourly Reservation Payment made by a Host was in error, you may request a refund by providing notice to NeuNomad at support@neunomad.com. NeuNomad may provide you a refund at NeuNomad’s sole discretion.

For Monthly Bookings a 1 Month notice of cancellation is required. 

FEES

In the case of the Free listing of a Business centre, Cowork space or Hotel, listed and managed by the Host themselves, NeuNomad charges the Host a 10% fee for the benefit of using NeuNomad’s platform to connect with and receive bookings from Guests through its platform. This 10% fee is due and payable in advance at the time of the inception of the booking period between the Host and the Guest at the Host’s property.

In the case of a Shared space being listed by the Host’s agent or representatives NeuNomad charges the Host a 20% fee for the benefit of using NeuNomad’s platform to connect with and receive bookings from Guests, administration and related costs associated with providing its service. This 20% fee is due and payable in advance at the time of the inception of the booking period between the Host and the Guest at the Host’s property.

LIABILITY

NeuNomad, its employees and officers is not liable for any shortcoming or loss which is the result of the fact that the Hosts  does not satisfy the specifications which were agreed in advance or does not satisfy (technical or spatial) requirements which were set in advance or that certain necessary materials or products are not present. NeuNomad, its employees and officers is not liable for any shortcoming or loss which is the result of incorrect instructions of the Host or Guest, incorrect input by the Guest in making a Booking or any incorrect presentation of data by the Guest the Host or a third party. NeuNomad, its employees and officers is not liable for any shortcoming in the performance of an obligation with regard to a Guest or Host, in so far as such is the result of force majeure, such as but not limited to: unforeseen hardware or software defects, power or internet disruptions, fire, lightning, explosions, disruptions, floods, industrial conflicts, exceptional weather conditions, war or acts of local authorities. NeuNomad, its employees and officers is not liable for any indirect loss, reputation damage or consequential loss and
in so far as NeuNomad is liable therefore, its liability is limited to (a) the amount that is paid out to NeuNomad or if lower (b) the total amount of the booking to which the liability relates.

NeuNomad, its employees and officers cannot guarantee that inventory, such as desks and desk chairs, of a Space at a Host meets the requirements set pursuant to the Occupational Health and Safety regulations. NeuNomad is not liable for any loss ensuing from this. You can ask of a Host whether the inventory satisfies the Occupational Health and Safety requirements. The Host indemnifies NeuNomad against all loss which the Guest causes to the Space, inventory or building of the Host by the persons who make use of the Space during the period of the Booking.

Except for our obligation to pay Hosts in accordance with this Agreement, in no event will NeuNomad’s total liability to you for any damages, losses or causes of action exceed the greater of (a) the amount you have paid NeuNomad in the 30 day period immediately preceding the events giving rise to any claim of liability, or (b) one hundred dollars ($100).

PRIVACY

NeuNomad respects your privacy and the privacy of all its Users and will treat the personal data which is made available to it via the NeuNomad platform very carefully. You understand that by using the Platform you consent to the collection, use and disclosure of your personally identifiable information and aggregate data. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper means. You acknowledge and agree that you provide your personal information at your own risk.

OWNERSHIP

All Intellectual Property Rights related to the Platform, NeuNomad Content, and the technology and software underlying the Platform or distributed in connection herewith are the exclusive property of NeuNomad. You acknowledge that You are not receiving any ownership interest in or to any of the foregoing, and no right or license is granted to You to use them apart from the rights to access the Platform granted under this Agreement. NeuNomad reserves all rights not expressly granted herein.

HOST CONTENT

You will be permitted to post, upload, publish, submit or transmit User Content to the NeuNomad platform. NeuNomad claims no ownership rights or interest in your User Content. With the exception of payment information, by providing the User Content through the Platform, you hereby grant to NeuNomad a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to use, view, copy, modify, distribute, transfer, publicly display, transmit, broadcast, access, view, make derivative works of and otherwise display such User Content on, through, or by means of the Platform or through any other channel in any format. You also grant each User of the Platform a non-exclusive license to access your User Content through the Platform and to use, reproduce, display and perform the same as permitted through the functionality of the Platform under this Agreement.

WARRENTEE

Your use of NeuNomad is at your own risk. Advice or information, obtained from NeuNomad will not create any Warranty other than as stated in this agreement. The platform is provided on an “as is” and “as available” basis. As much care as is taken NeuNomad does not warrant that the platform, any posting or space will (a) meet your requirements, (b) be uninterrupted, secure, timely, virus-free or error- free; (c) be accurate, correct, truthful, or reliable; or (d) the quality of any space, product, platforms, information or other material purchased or obtained through the platform will meet your expectations. NeuNomad explicitly disclaims liability for all acts or omissions of any host, guest or other third party.

COPYRIGHT

NeuNomad respects the intellectual property rights of artists and content owners and ask that our Users do the same. If you believe that your copyrighted work which is accessible through NeuNomad has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify NeuNomad as provided below. At its sole discretion, NeuNomad will investigate claims of alleged infringement and will take appropriate actions under applicable intellectual property laws.

A notification of claimed copyright infringement should be emailed to NeuNomad at support@neunomad.com.

ENDORSEMENT

NeuNomad does not endorse any Host, Space or Listing by virtue of any Posting, use of the Platform by any User, or otherwise. NeuNomad does not confirm the accuracy of any User Content, including without limitation, User information or identity.

PROFESSIONAL ADVICE

If professional information or recommendations are made by a Host on the NeuNomad platform such information or recommendations are made by the Host, and not NeuNomad, are for informational purposes only and should not be construed as professional advice by NeuNomad. No decision or other action should be made by you on the basis of such information only.

SUSPENSION AND TERMINATION

For any reason in its sole discretion, with or without cause or prior notice and without liability to you, NeuNomad may suspend or terminate in whole or in part this Agreement, the Platform or your Account. NeuNomad will not be liable to You or any third-party for any such suspension or termination. You will remain liable for any amounts due in accordance with this Agreement after any such suspension or termination relating to the period prior to the termination.

You may cancel your Account at any time by sending an email to support@neunomad.com.

COMPLAINTS, DISPUTES AND ARBITRATION

If you have a complaint about NeuNomad, NeuNomad would be glad to hear about it so we can help to resolve it. If you have a complaint with regard to descriptions, facilities or illustrations of Host or Space, you can report it by email. NeuNomad will endeavor to take action in connection with a valid complaint, but is not obligated to take any action beyond that required by law (if any) or cause us to incur any liability to you. If you do not agree with the execution of the booking by the Host you must in the first instance turn to the Host with whom you have an agreement. Upon request NeuNomad can act as a mediator in the event of a dispute. NeuNomad will in such case endeavor to resolve the dispute, but is not obliged to.

You agree that if you have any dispute with NeuNomad relating in any way to these Terms and Conditions or from access to or use of the Platform, you will first contact us and attempt to resolve the dispute with us informally. Send your complaint (described as completely as possible) to support@neunomad.com.

ENTIRE AGREEMENT

This Agreement constitutes the entire and exclusive agreement between NeuNomad and you regarding the platform, content and any postings, bookings made through the Platform and supersedes any prior agreements between you and NeuNomad with respect to the same.

DISCLAIMER

NeuNomad does not check information such as illustrations, facilities and descriptions of Spaces. Other information which you find on NeuNomad has been compiled with the greatest possible case. It is nevertheless possible that the information which is published on NeuNomad is incomplete and/or incorrect or contains typographical errors. NeuNomad therefore does not guarantee the accuracy and completeness of the information offered on its platform.

CONTACT

All NeuNomad correspondence must be sent to support@neunomad.com

REVISIONS

Last revised – 04082017